BSBHRM405 Support the recruitment, selection and induction of staff

First day meeting

On arrival at work the first day, Clair meets with Ken, her new manager and they go through the employee manual.

Ken explains to her:

• the organisational structure
• the mission, vision and values of Star Books
• the history of the company
• the performance appraisal and remuneration systems
• the Code of conduct
• Where to find things and who to contact.

He also shows her the harassment policy, the occupational health and safety policy and provides her with a copy of the Code of conduct. This is a lot of information to take in on the first day so Ken just covers it briefly and gives her a copy of the manual to look at in more detail. He ticks off a checklist as he goes through the information.

Ken explains that for the first month Clair will be doing normal sales assistant duties. This will give her time to learn about the organisation’s systems, customers and products. She will also be able to get to know the other staff. He then introduces her to the rest of the team.

Buddy and department training

Eliza has been working for Star Books for one year. Ken has asked her to be Clair’s ‘buddy’ for the first two weeks. This means that Eliza has to: show her some technical aspects of the job; help her remember who other members of the team are; and answer any questions.

This is a little strange for Eliza, as Clair has been employed in a higher position. Ken explains that Clair will be carrying out sales assistant duties for the first month and that Eliza’s role is really to help Clair to understand the procedures of Star Books. This is something that Eliza knows well.

Eliza has a checklist of topics that she needs to cover. She has taken on the buddy role for new sales assistants before and it’s a good opportunity for her, giving her experience to apply for assistant manager jobs in the future.

It also works well for the manager and assistant manager as they may be occupied with other tasks when new employees need help.

Induction day

After Clair has been working at Star Books for two weeks, she receives a memo from Amy inviting her to an induction day at head office. This is being run by the learning and development manager.

There are nine other new employees at the induction day-all from other stores. Throughout the day they all get to know each other quite well.

There are sessions covering topics from the first day meeting in detail.

They spend time discussing harassment and what you can do about it, discrimination and other policies. There is a short session on customer service and a group activity on how to demonstrate the company values.

Guest speakers come in from head office to explain more about how the company works. There are also managers from a couple of stores who talk about their career progression within Star Books.

Finally, they complete an activity where they write up their own career goals and list what they will need to do to achieve their goals. The session ends with a discussion of learning opportunities available at Star Books.

As an assistant branch manager, Clair receives ongoing training. She is given a booklet of topics that the manager must provide one-to-one training in. As they are covered, the manager signs the book and provides comments about Clair’s performance. This is reviewed when she has her performance appraisal.