3.1(c) During the interview

The interview is a two-way flow of communication.

What do we need to do?

• Take notes so that you have a clear record of the interview. This will be useful to assist your memory and help the selection decision. It could also be important if your decision is called into question.

You need to be able to take notes while maintaining enough eye contact so that the candidate will feel comfortable and be encouraged to continue talking. This is where your interview question sheet can be of assistance.

You can include checklists, rating scales and other aids so that details can be recorded quickly and easily.

If using a panel interview, you may find it easier if the person asking the question does not take notes so that they can maintain eye contact with the candidate.

Be careful of such things as the halo effect where one factor influences all others. Always try to separate inference from fact and try not to make assumptions or presume anything. Probing questions should be used to clearly define any uncertainties you may have.

Other considerations in conducting selection interviews include:

• establish rapport
• be conscious of posture, eye contact and gestures
• ensure there are no unnecessary interruptions to the applicant
• be aware of cues supplied by the applicant
• restate questions, where necessary
• be conscious of your tone and manner
• use silence appropriately
• keep the applicant on track
• applicants should do most of the talking
• ensure interview is smooth and note-taking does not interfere
• encourage questions from the applicant
• ensure there’s a courteous close
• provide clear direction regarding the next step in the process.

(Review Activity 1 in this topic)

Body language is also an important part of the interviewing process. You may have been told in a communication course that non-verbal communication overrides verbal communication. Try to read some articles or books in this area to help you decide on the weighting you might give to non-verbal communication. Remember that there are cultural differences in the use of body language.