Getting started
Monitoring and responding
- Complete the Check your knowledge: Monitoring and responding quiz - below.
- Search and review WSI/OTEN social media sites.
- Join the conversations around using social media in WSI eLearning Mentor Hub. See the chapter "WSI Social Media Mentors and eLearning Mentor Hub".
Check your knowledge: monitoring and responding
Check your understanding of how to respond to posts on WSI's social media sites.
Question 9
Enrolment is taking too long
A student posts on one of WSI's social media sites indicating that their enrolment is taking too long. Please type in your response.
Compare your answer with ours
Hi [name]. Welcome to the course. In regard to your enrolment, it can take from 1-2 weeks for the whole enrolment process to be completed. Here is a link to 'What happens when I enrol?' http://oten.tafensw.edu.au/enrolling/what-happens-when-i-enrol/. Why you are waiting you can meet other students doing your course on the Facebook page here: www.facebook.com/sectionPageURL. Hope this helps and good luck with your course.
Question 10
Assignment is taking too long to be marked
One student complains on one of WSI's social media sites that their assignment is taking too long to be marked. Please type in your response.
Compare your answer with ours
Hi [name]. It can be frustrating having to wait for assessments to be marked. Generally, assessments are marked within a two week timeframe, but sometimes, if teachers are away or if tey have a lot of marking to get through it can take longer.
We will contact your teachers and ask them to check the progress of your assignment. Thaks for your patience. Have a great day :)
Question 11
Difficulty studying from home
One student complains on one of WSI's social media sites that she is having difficult studying from home. Please type in your response.
Difficulty studying from home
Hi [name]. Studying at home can be hard :0 We do have some study skills resources that can help you. For example, check our the 'Student Support' section of the OTEN study skills site http://otenstudyskills.tafensw.edu.au/content/support.htm or try out www.thedesk.org.au. You might also like to go to http://ow.ly/arGEr to see if there's a Facebook group for your course. :) Hope this helps you in getting started.
Question 12
Personal Issues
A student posts a personal comment/question on one of WSI's social media sites. Please type your response.
Compare your response to ours
Thanks of your post. This page is designed to help you to get answers to study questions rather than personal questions. We'd be happy to help but we also need to respect your privacy. you can get in touch with out WSI/OTEN Counselling & Career Development Service by phoning 1300 655 993 to confidentially chat about other things if you wish.
Question 13
Student services query on the weekend
A student posts a questions to one of WSI's social media sites on the weekend asking a question which should be addressed by the Student Services Department.
Compare your answer with ours
Hi [name]. Thanks for your post. Unfortunately, our Student Services Department is closed on the weekends but we will pass on your request/query and will get back to you first thing Monday. Have a great weekend :)
Question 14
Positive Comments
A student posts some positive comments about the course, its flexibility or teachers etc. on one of WSI's social media sites.
Compare your response with ours
Hi [name]. That's fantastic - we love to hear from happy students. Good luck with the rest of your studies.
Question 15
Breech of policy - Example 1
How would you handle the following post?
Breach of policy - Example 1
Question 16
Breech of policy - Example 2
How would you handle the following post?
Breach of policy - Example 2
Question 17
Breech of policy - Example 3
How would you handle the following post?
Breach of policy - Example 3
Note: Even though this is very negative to the organisation, it does not breach the Disclaimer and so you would need to reply to the post - refer to Responding to negative comments.
Question 18
True or false?
Assignment not marked - Example A
Is the following post defamatory?
'I submitted my assignment 4 weeks ago and my Basket Weaving teacher still has not marked it. It also takes over a week for the teacher to get back to me when I send a help desk email. That is pretty slack.'
This is not defamatory. The teacher has not been identified.
Question 19
True or false?
Assignment not marked - Example B
Is the following post defamatory?
'I submitted my assignment 4 weeks ago and my Basket Weaving teacher Barry still has not marked it. It also takes over a week for Barry to get back to me when I send a help desk email He is pretty slack.
This is defamatory. The teacher, Barry, has been identified.
Question 20
True or false?
Assignment not marked - Example C
Is the following post defamatory?
'I submitted my assignment 4 weeks ago to OTEN and they still have not marked it, hopeless, and it also takes over a week for OTEN to get back to me when I send a help desk email. Come on OTEN, your customer service is pathetic. OTEN is a useless organisation that cannot get anything right!
This is not defamatory. You cannot defame an organisation with over 10 employees. This post should also be considered for Breach of Disclaimer.
Question 21
True or false?
Assignment not marked - Example D
Is the following post defamatory?
Jen to add screen capture - Carmen Thornton you are a...
This is defamatory as the person has been identified. This post should be copied and the user should be banned.