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Reception    >   Unit: CHCCS400A   >  Learning Topic 3
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Learning Topic 3  Work ethically

This topic should provide you with the ability to recognise how to work ethically in the community services industry, both respecting and protecting the rights of clients. You will learn to:

  • protect the rights of clients when delivering services, regardless of personal values, beliefs and attitudes;
  • utilise appropriate problem-solving techniques when facing competing value systems, and discuss potential ethical issues with appropriate personnel; and
  • recognise and report unethical conduct to appropriate personnel.

GroupsTopic 3: Work ethically

Ethics and ethical practices are about ensuring that clients receive a high-quality professional service from community services workers, regardless of their personal values or beliefs.  Professional values and ethical guidelines espoused by the CSI are ways to ensure that ethical dilemmas are resolved where value conflicts may exist between clients and workers.

A critical topic is unethical practice in the community services industry.  It is important that clients are supported to make choices and gain independence and are not subjected to the workers imposing their own values and beliefs.  Therefore, empowering the client to explore the possibilities and make decisions about their life in a professional and ethical manner should be a fundamental practice of all workers.

There are seven (7) activities to complete in this topic.

3.1        Ethics and ethical standards

3.2        Australian Institute of Welfare & Community Workers’ (AIWCW) CODE OF ETHICS

3.3        Legislation and professional practice

3.4        Standards and codes of practice in the CSI

3.5        Ethics in practice

3.6        Resolving ethical dilemmas or problems

3.7        Unethical conduct

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