Ageing and Disability Department (1997) The Positive Approach to Challenging Behaviour.
Bolton, R. (2003) People Skills: How to assert yourself, listen to others and resolve conflicts, Simon and Schuster, East Roseville, NSW.
Bookchin, M. (1990) Remaking Society: Pathways to a green future, South End Press, Boston.
Brown, M. T. (1999) The ethical Process: An approach to controversial issues, Prentice Hall, New Jersey.
Centre for mental health, mental health Act Guide Book (amended May 2003).
Community Services, Health, Tourism and Hospitality Division (2004) Work within a Legal and ethical Framework, Printwest TAFE NSW Western Institute.
Equal Employment Opportunity for Community Organisations (1997), Office of the Director of equal opportunity in Public Employment.
Forbes, J. (1999) Developing, Implementing and Promoting Effective Communication Techniques, TAFE South Australia, Community Service and Health.
Kilner, D. and Deslandes, M. (1999) complaints Handling in the Human Services: An organisational handbook, Social Options, Stepney, South Australia.
Longstaff, S. (1997) Hard Cases, Tough Choices: Exploring the ethical landscape of business, Pan Macmillan.
Mental Health Rights Manual: A guide to the legal and human rights of people with a mental illness in NSW (1995), Redfern Legal Centre Publishing.
Parsons, I. (1997) Duty of Care, Who’s Responsible? A guide for carers supporting people with disabilities, Villamanta Publishing Service.
Questions of Rights: a guide to the law and rights of people with an intellectual disability (1998) Intellectual Disability Rights Services Published by Redfern Legal Centre Publishing.
Standards in Action Manual (1998), The Ageing Disability and Home Care Department, Sydney.
Tadd, G. V. (1998) Ethics and Values for Care Workers, Blackwell Science, Oxford.
TAFE NSW Western Institute (2004) Work within a Legal and ethical Framework Printwest Orange.
The Law Handbook (2002), Redfern Legal Centre Publishing.
Working the System (1996), Public Interest Advocacy Centre.
Advocacy from Advocacy: An in-service training manual for residential care workers, Developmental Disability Services, Department of Health, NSW (focuses on clients with disabilities).
Alcohol Related Brain Injury (explores myths about alcohol abuse).
Handling complaints (1998), Video Train Australia (although customer service-focused, the principles discussed are general).
Prescription for complaints (1976), Video Arts, London (a humorous look at complaints procedures).
The Secret Country (explores our aboriginal history).
Untold Desires (sexuality and disability discussion).
