Learning Topic 2 Follow the organisation’s policies and practices
This topic should provide you with the ability to identify your responsibilities as a community services worker and work within the boundaries and limitations of your role. You will learn to:
accept responsibility for your own actions;
seek agreement with the client, where possible, prior to providing services;
work within organisational policies, protocols and procedures;
contribute to the review and development of policies and protocols; and
work within position specifications and role responsibilities and seek clarification when you are unsure of responsibilities or instructions.
Topic 2: Follow the organisation’s policies and practices
This topic is focused on ensuring that you, as a worker in the CSI, can identify your roles and responsibilities within an organisation, work within an organisation’s policies and procedures and contribute to the ongoing development and review of policy and procedures. We will look at some of the key areas of policy and procedures, such as:
seeking agreement with the client, where possible, prior to providing service; and
how we apply policy and procedures in the workplace to make decisions when we are unsure of how to proceed.
There are five (5) activities to complete in this topic.
This topic is focused on ensuring that you, as a worker in the 