CHCCS400A: Section 2.1

Your answers would probably fit in some of the general descriptions below.

Accommodation and support services for people who are homeless or at risk of being homeless.
Support services for people who have a disability or are frail aged.
Housing and income support for people who are unemployed or on a low income.
Care and protection services for children and community support services for families and young people.
Services for people with drug and alcohol addictions, and people who are ill (such as HIV or AIDS services).
Services aimed at addressing disadvantage caused by sexuality, language and culture barriers, aboriginality or living in an isolated community.

Learning Topic 1
Learning Topic 2
2.1	Service delivery context
2.2	Roles and responsibilities
2.3	Agency policies and procedures
2.4	Working within agency policies
2.5	Knowing your limits
	Topic Review

Learning Topic 3
Learning Topic 4

Essentials

Reception > Unit: CHCCS400A > Learning Topic 2 > Section 2.1

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Learning Topic 2 Follow the organisation’s policies and practices

This topic should provide you with the ability to identify your responsibilities as a community services worker and work within the boundaries and limitations of your role. You will learn to:

accept responsibility for your own actions;
seek agreement with the client, where possible, prior to providing services;
work within organisational policies, protocols and procedures;
contribute to the review and development of policies and protocols; and
work within position specifications and role responsibilities and seek clarification when you are unsure of responsibilities or instructions.

Section 2.1 Service delivery context in the CSI

The CSI is made up of a range of services operated by government and non-government organisations.

Activity 2.1

Write down any community service organisations that you are aware of.

Most community service workers, regardless of which target group they are working with, focus on the promotion of a range of philosophies that underpin their work.

The CSI includes a diverse and complex range of services, the main role of which is to support and empower. The kinds of jobs that are included in this industry are:

Welfare Worker	Social Worker
Drug and Alcohol Worker	Disability Support Worker
Childcare Worker	Respite Care Worker
Youth Worker	Family Support Worker
Juvenile Justice Worker	Home Care Worker
Family Day Care Worker	Aged Care Worker
Community Worker	Outreach Worker
Refuge Worker	After School Care Worker
Child Protection Worker	Community Housing Worker
Employment Case Manager	Counsellor
Teacher’s Aide (Disabilities)	Residential Care Worker
Health Promotion Worker	Community Educator

Note: You could also include occupations such as nurse, wards person and ambulance worker. These jobs also help support the comfort and wellbeing of people.

However, they are part of the health industry which is closely related to, but separate from the CSI.

What is important is that you have begun to understand the diverse range of roles in the CSI.

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