Contents
Welcome to the unit 'Provide first point of contact'.
The resources you will find here are designed to support the knowledge and skills required to greet clients and exchange routine information, to prioritise the individual's needs, and to respond to immediate needs.
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You will find the learning material divided into four key topics:
Topic 1: Greet and observe people
Topic 2: Follow organisational procedures to collect routine client information
Topic 3: Identify priority of need
Topic 4: Provide service information