Referral - Follow-up

It's important to follow-up after you refer clients.

Client files need to contain a record of when and where referrals were made. A follow-up call or email should be made, and always contact the client to check the outcome of the referral.

A worker's responsibility to the client does not stop as soon as the referral is made. It is important for you to ensure that the client has received the appropriate service and to identify if any further action is required. These actions ensure that best practice is followed in all situations.

Within your own service, and in referring clients to other services, a worker should ensure that the rights and responsibilities of clients are adhered to. These include:

• Being treated with respect and not judged.
• Receiving services without discrimination.
• Privacy and confidentiality.
• Safety.
• Informing client when legally required to share information.
• Client-focussed.
• Accurate and relevant information.
• Making a complaint.
• Access to own records.
• Responsible for own decisions and actions.
• Treating staff with respect.