Topic 3 - Identify priority of need
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One of the key skills you need to develop is awareness of the limitations of your own abilities and experience. If you feel that a situation calls for experience of a skill which is outside your range of abilities, then refer on.
This not only applies in the long-term, for example, clients that you may see over a period of time, but also to immediate situations. If, for example, you are unable to deal with a client’s behaviour, call someone immediately. This may be your supervisor or other more experienced staff, depending on who is readily available. Try not to put yourself in situations where support is not readily available.