Learning Topic 4 Protecting the rights and interests of clients
This topic should provide you with the ability to recognise and report to an appropriate person any witnessed signs that are consistent with financial, physical, emotional or sexual abuse or neglect of the client. You will learn to:
implement work practices which support the protection of children and young people;
use relevant child protection procedures to report incidents or suspicions of harm; and
provide prompt and accurate reporting of relevant specific and general circumstances surrounding risk of harm.
Topic Review
This topic introduced the concept of client rights, outlined influences on the development of rights and what specific rights clients are entitled to in the CSI. We also explored how workers in the CSI can ensure that client rights are upheld and how we can ensure that clients are supported to speak up and complain if they are not happy with the service they are receiving.
